Concurrent operational support

Specialists provide support for post-introduction operations via telephone and ZOOM.
Choose the support plan that best suits your needs, such as a fixed-fee ongoing plan or a ticket system for just the times you need help.

Service Contents
I want to solve a problem during operation. I want to know how to set up and utilize the linked services. I need ongoing support to improve my business.
This is a support service to respond to such requests.

I have received the product, but I don’t know how to deploy it.
I don’t know how to operate it, so please teach me.
We need support for replacing the existing system (articles, settings, member migration).
I need to add a new feature to the system.
I want to update the system.
I want to update the system.”” “”Even if the system is delivered, I may not be able to operate it.””
I want to change the specifications.

We offer a variety of plans to meet your needs, including a ticket system that can be used when you have a pinpoint problem to solve, and a fixed monthly fee system for ongoing business improvement and consultation on application development.

Our staff with experience in numerous development projects is available exclusively for you.

Fee Structure
Support Light
Face-to-face development (no coding). Page creation, plug-ins, SNS integration service setup. System updates. Migration from existing system. Review of applications, etc.
Ticket-based / 30 min. 19,000 yen (excluding tax)
Use: Phone, ZOOM

Support Standard
Face-to-face development with live coding. Design and configuration work (collaborative services that require logic design), etc.
Ticket-based / 60 min. 99,000 yen (excluding tax)

Support Premium
Regular web meeting twice a month. Hearing of business issues and proposal of improvement measures. Application development and customized development using JavaScript.
Fixed monthly fee / 490,000 yen per month (excluding tax)

Please note the following for the Premium Plan.
We will assign a full-time person in charge.
Contracts are in increments of 3 months.
No refunds will be given for cancellations made in the middle of a month.
We do not provide document creation services.

Note: “”Light”” and “”Standard”” plans are available only for customers who have signed a contract for development and production services.